In doing research for a top box for my 2019 K1600GT, I came across the Genuine BMW Motorcycle Parts website. After doing some further research and looking over the reviews, I decided to contact Simeon with some questions I had and ended up ordering. I couldn’t be happier. He was very responsive to my questions and feel he went over and above my expectations. We spoke via email, text, and he even called to provide me with the tracking number of the shipment. He then called the other day to ensure I was happy with everything once received. Talk about personal service. I didn’t think anybody cared about customer service anymore, but Simeon definitely does. I will definitely order from him again.